Adding a SiteLock trust seal without making misleading claims Use the SiteLock-generated trust seal for the website it belongs to, and verify that its linked details show the correct domain. The seal reports the…

Checking HTTPS after enabling a website security proxy A security proxy creates two connections to check: the browser connects to the proxy, and the proxy connects to the hosting origin. A valid public…

Completing SiteLock website ownership verification Complete the ownership check shown for the exact website in your SiteLock account. A paid order and a working website do not, by themselves, prove that…

Investigating a legitimate request blocked by a website firewall Investigate a blocked legitimate request by matching the visitor's failure to a specific firewall event. The objective is to restore the required action…

Preparing a website for an eligible SiteLock firewall service An eligible SiteLock firewall service sits in the website traffic path. Prepare the origin, HTTPS and DNS change together so visitors continue reaching…

Providing the access needed for eligible SiteLock cleanup File scanning and eligible cleanup require a working connection to the website files. Configure the access requested by your purchased SiteLock feature,…

Reading a SiteLock scan report and assigning the next action A SiteLock report is useful when each finding becomes a specific action with an owner and a verification step. Read the scan type, scope and completion…

Removing an obsolete SiteLock integration carefully Remove an obsolete SiteLock integration in the right order. A website that still routes through a cancelled security service can stop working, even when…

Requesting a review of a suspected SiteLock false positive A suspected false positive needs evidence and review. Keep the warning visible while you establish what the file does and whether it matches a trusted…

Verifying a website after SiteLock cleanup or manual repair Close a cleanup incident only after both the security findings and the affected business functions have been checked. A fresh scan is one part of that…